Refund & exchange policy

ART PRINTS

All our prints are custom made to order. Due to this, we don't offer refunds or exchanges (including change of mind) unless they arrive with faults, so please choose carefully. Ensure you measure the area to get the sizing correct prior to placing your order. This means once an item has been made and / or shipped, we cannot physically change, retrieve or amend it for you. Please read the product description and view all the photos for further information to ensure you are happy with the item being purchased. 

WHAT IF I JUST DON'T LIKE IT ANYMORE?

As above - We don't offer refunds or exchanges on custom printed items for change of heart reasons. Please review all photos and item details carefully. If you are unsure of anything please feel free to each out to us prior to purchase- we are happy to send additional photos and information to ensure that you are content with your choice .

TRANSIT DAMAGE 

On rare occasions, items may arrive with transit damage via Australia Post or International Courier. Unfortunately, we do not have control to completely stop this happening from time to time.

We are happy to offer a replacement, simply email us at info@alexmlod.com and we will organise a replacement as quickly as possible.

We cannot take responsibility for damage caused by how the packaging is opened once it has reached its destination, eg damage caused by a mailbox, property or pets. Example: your dog may find the postal tube delicious! 

FURTHER INFO

Additional non-returnable items inlcude: * Gift cards * Downloadable / Digital products. We cannot take responsibility for damage caused by how the packaging is opened once it has reached the customer, any damage caused by the customer's mailbox, property or pets where the print is delivered to. 

NEXT STEPS

Please contact us within 3 days of receiving your item if you wish to organise a replacement via info@alexmlod.com and we will respond as quickly as possible